FAQs
SHIPPING & HANDLING
Due to national shipping delays, shipping may be delayed up to two weeks.
Orders are processed 5 days a week excluding holidays. Orders are shipped Monday - Friday. Most orders placed by 12:00 p.m. EST Monday - Friday will ship out that same day, except during holidays.
Orders placed on the weekends and select holidays are processed on the next business day. If we are unable to process your order due to inaccurate or incomplete payment information, your order processing maybe delayed an additional day or two. If you have any questions or concerns, email us at [email protected].
RETURNS & EXCHANGES
Return Policy
Sorry you weren't totally in love with your new bag! Luckily we offer free returns for all U.S. orders placed directly from our website! In order to receive a refund the merchandise must be returned within 14 days of delivery, in the exact condition in which it was shipped. In such cases you must notify us within 14 days of receiving the goods at: [email protected]
We reserve the right not to refund you if you return items to us outside the terms of our returns policy. Please allow 5 business days from the time we receive your return for the refund to be processed. Depending on your financial institution it may take up to 10 business days to post the refund to your account.
Note: We do not issue refunds from purchases made outside our website. Read our warranty policy below if you have an issue with a bag purchased from another retailer.
Damages/Defects
For products being returned due to any damages/product defaults the bag must be reviewed with pictures before a refund or the shipment of a new bag.
We offer a 1 year limited warranty for our bags. This includes any defects or damage not caused due to accidents or mishandling. This is included with a purchase from any retailer or a VR NYC purchase from Target. If you are not completely satisfied with your purchase please reach out to [email protected] so we can assist you further.
Exchanges
We don’t offer exchanges right now. You can return your item to us for a refund, and then place a new order to get the item of your choice.
STUDENT DISCOUNT
College students can unlock a 15% off student discount at Violet Ray with Student Beans.
Use our Violet Ray student discount code at the checkout to enjoy 15% off your order.
Simply register with Student Beans to verify your student status and get your student discount today!
BLOGGER COLLABORATIONS
Do you love to share your style with your friends and followers?
Our style friends mean the world to us at Violet Ray. We would love to work with you to build the Violet Ray community online.
If you’re interested, please reach out to us at [email protected]. Post and promote the brand you love in exchange for a brand new Violet Ray bag!
CARE INSTRUCTIONS
If you stain your new bag, wipe it clean with a damp cloth.